This T-Mobile outage has affected every single sidekick customer. So many people have called T-Mobile, frustrated, because T-Mobile is not offering anything beyond a free month despite the damages we suffered from their negligence. I have seen some people satisfied with an offer of $149 for a new MyTouch phone if they signed another 2 years. Why would you PAY another $150 and agree to 2 more years of service with a company that just lost ALL of your data? So where do you go from here?
1. Ask for a supervisor. It seems like the customer service reps have limited power here. A supervisor can do more for you. If they, too, are non-compliant, ask for their supervisor too.
2. Contact T-Mobile's Legal Department. People are yelling breech of contract, which this is not. However, this is definitely negligence on the part of T-Mobile. T-Mobile Wireless, Legal Department, 12920 SE 38th Street, Bellevue, WA 98006-1350.
3. Contact The Washington State Attorney General's office at http://www.atg.wa.gov/ ... this will file an official complaint with the state of Washington. They will put pressure on T-Mobile to answer you with satisfaction.
4. Contact your own state's attorney general. They will have less power than the WA state attorney general, but log a complaint anyway! T-Mobile owns stores in every state even though they are headquartered in Washington.
5. Contact the FCC. You can access their website at http://www.fcc.gov/cgb/complaints.html
Be detailed in your complaints. What happened? Who did you speak to? When? What did they tell you? And exactly what resolution you desire.
Don't bother contacting the Better Business Bureau. They are not a government agency and have no power. They merely take a log complaints. T-Mobile already has an "F" rating with the BBB.